|Payment methods||PayPal, Credit card|
|Minimum deadline||one day|
|Discounts||Promo codes, discount for the first order|
Studybay is a custom writing company created in 2011. The service works on a popular auction-based system that allows customers to pick the writer independently. In this Studybay review, I want to share with you my own experience with this service and help you decide whether this service is worth your attention.
The Studybay website looks nice and has lots of content. The navigation is quite clear and builds trust from the first page. The site offers plagiarism-free papers, a money-back guarantee, and protection of personal data. It’s all great, but what about the services it proposes?
It seems that the website can do any written assignment for you. Just look at the impressive list of services they offer.
Where’s the catch? It’s all in the next sections of my review of Studybay.
Prices and Discounts
Studybay offers low prices claiming that they are a freelance platform. I don’t believe that cheap prices and quality service coexist at all. Also, the service tells that they have analyzed competitors’ prices, where a one-page essay costs $35! Have you ever seen such a website? Me neither.
You can calculate the price of your paper in the price calculator available on the main page. For example, a two-page undergraduate level essay for tomorrow will cost you $25. It’s a minimum price for the order, as some writers will set bids higher. Also, you can use a promo code or a bonus discount for the first order.
The order form is quite simple. When you place an order, the writers will start sending you offers with prices. But the website interface is sooooo slow and not user-friendly at all. Also, keep in mind that the order details that you have specified earlier may magically turn into something else. For example, I specified that I needed a two-page essay, but the system changed it into a six-page essay. You can change the order details, but it’s complicated.
Here you can see the chat with writers and discuss the paper’s details.
Another pain is the chat with writers. It lags every time you use it. Developers should do something with it, as I never have experienced such a problem with similar services. If I weren’t as stubborn as I am, I would refuse using such a website immediately.
The service is prepaid. What does this mean? You need to pay 100% of the total price. Only after payment, the writer gets to the work. There is an option of partial payment for special orders (look at the FAQ section).
I can’t say that it’s a great option, especially if you are using the service for the first time. I wouldn’t use a service that asks you to pay in advance when you don’t see the result. Even a money-back guarantee and revisions don’t make the situation look better.
Studybay provides only light information about their writers. The only available information is inside each writer’s profile, but it doesn’t contain any certificates or information about their English level. You need to choose the writer based on rating, Studybay writer reviews, and personal communication.
The service tells that it collaborates with 69,189 writers, but only 73 are online. It’s great that they have so many writers, but why only a few of them are online?! Are they hiding? To reveal the secret, just visit the writers page, and you will see that the system has found only 3,949 writers in all disciplines. It’s evident that the service shares fake information.
In general, during my experience, all writers were kind and attentive. At the same time, the quality of the received paper was quite low. Strange word choice and grammar mistakes made me doubt about the professionalism of Studybay writers.
The service offers you a 20-day warranty of service and the ability to ask for revisions or your money back if necessary. But here you can meet a pitfall: if you will push the button “accept the assignment now” you confirm that you are fully satisfied with the order. No refunds or requests for revision will be possible. Pure cheating!
On the main page, you can use a built-in chat or make a phone call to contact a customer representative. Online chat promises that usually it takes five minutes to make a reply. I received a response within a couple of minutes from Alex.
Usually, writing services provide 24-hour customer support. But not here. Studybay is available only on weekdays 10 AM to 8 PM. I think that this is unacceptable. If you have some issues related to your order on the weekend or you are in a different time zone, you won’t be able to reach a service representative.
While their customer representative was friendly and quick, I can’t set a high score for this section. A good writing service should be able to respond to its customers at any time of the day.
And my favorite part – reviews from customers. Many services try to build trust using fake and sweet reviews from “true” customers. If you look through the reviews for Studybay on the official website or visit the mentioned independent review services, you won’t find even a little bit of negativity. It seems like the service is fluffy and white. What’s the secret?
But if you will dig deeper into an internet search, you will find negative reviews on TrustPilot and other independent websites. Looks like Studybay removes negative reviews.
Also, the Facebook page doesn’t have an option to leave feedback at all. Bad practice, guys.
As you can see, the first impression may be wrong. The nice interface turned out to be slow and irritating. Customer reviews on Studybay and low prices are a red flag that signalize: “Cheating inside.” To back up my opinion, let’s take an independent look at the positive and negative sides of Studybay:
- money-back guarantee
- phone number
- variety of services
- online chat with writer
- free samples
- 24-hour minimum deadline
- upfront payments
- poor interface
- no plagiarism report
- hard to find a good writer
- suspiciously low prices
- fake reviews
I can’t recommend using Studybay. It’s better to leave your money in a more reliable place, wouldn’t you agree?
|Overall rating: 35/70|